Hospital Trust’s Head of Patient and Public Involvement Made MBE
|Hospital Trust’s Head of Patient and Public Involvement Made MBE|
|Tuesday, 19 June 2012 13:03|
Issued by West Hertfordshire Hospitals NHS Trust
Lesley Lopez, the Head of Patient and Public Involvement for West Hertfordshire Hospitals NHS Trust, has been awarded an MBE in the Queen’s Birthday Honours List 2012 for services to the NHS.
Lesley, who has worked at the Trust for almost 30 years and was nominated by her own colleagues, has worked tirelessly to improve the experience for millions of patients, visitors and carers. She manages a number of patient services teams; including Spiritual and Pastoral Care, Patient Affairs, Patient Advice and Liaison Service, Equality & Diversity, Main Reception and Volunteers.
She has been instrumental in introducing a number of key patient-focussed initiatives, including the introduction of the Patient Advice and Liaison Service (PALS) and the Patient’s Panel, both of which have made significant improvements to the lives of patients visiting the three hospitals within the Trust.
Lesley said: “I’m extremely humbled that I have been nominated for such prestigious recognition. I love my job and the people I work with; they are all truly committed to improving the experience for patients, visitors and carers. It was really gratifying recently to see all that hard work recognised in the results of our national inpatient and outpatient surveys.”
“Lesley is a constant reminder to everyone who works for the Trust that patients, visitors and carers are everyone’s number one priority. Her one aim is to ensure every single patient gets the positive experience they expect and deserve.”
Notes to Editor: