NHS 111
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The new NHS 111 service is being introduced as part of the wider revisions to the urgent care service to make it easier for the public to access the right services. NHS 111 provides a new way to ensure people receive the right care, from the right person, in the right place, at the right time. They will be assessed, given advice and directed straight away to the local service that can help them best. That could be A&E, an urgent care centre, an out of hours GP, a minor injuries unit, community nurse or late opening pharmacist. The 111 number is available 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free. For less urgent health needs, patients should still contact their GP or local pharmacist in the usual way. NHS 111 can help to take the pressure off the 999 emergency service and local A&E departments, which many people turn to if they don’t know where else to go for the urgent help they need.
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Anyone who lives in, or is visiting, Hertfordshire, can now call 111 when they need medical help fast, but it's not a 999 emergency, life-threatening situation.
